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InsureShield™ Coverage for

Manage your shipping insurance anywhere. File your claims anytime. Change the rules whenever you need.

Grow your business with InsureShield™ shipping insurance


330,000 Claims paid annually. Most paid within a few days1


In annual insured value2


shippers protected by InsureShield coverage1

InsureShield™ shipping insurance can offer businesses and their customers exceptional shipping experiences to drive loyalty and repeat sales. All the while reducing shipping claims pain. Speak with a licensed UPS Capital representative at and learn about the benefits of shipping insurance to enhance your business.

One-click package protection for your business

Yes, It's that simple. Take charge of shipping insurance wherever your ecommerce business takes you — whether you're at home or on the road. Pay-as-you-go coverage puts you in command so you only pay for what you need. Just select insurance while shipping an order, relax and take control of growing your business

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Customizable rules

Add insurance rules based on amount, SKU, or location. We offer the flexibility to build a custom plan tailored to your business.

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Quick claim payments

Take the pain out of claims by filing easily online 24/7. A world-class claims experience at your finger-tips.

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Comprehensive coverage

Use InsureShield coverage with all parcel and freight carriers to protect against loss, damage and porch piracy.

How does InsureShield protection help your business?

Let them tell you.

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The benefits of InsureShield coverage

  • Fast claims with most claims paid in days, not weeks1

  • Easy and quick claim filing process and/or online claim filing 24/7

  • Pay as you ship and keep money in your pocket

  • Superior protection to carrier liability and excess-liability / excess-value coverage

  • Simple API integrations

  • Coverage for all parcel and freight carriers

  • Protection against porch piracy

  • Up to 9 months to report loss and damage, and no waiting period

  • No requirement for delivery signatures on certain residential deliveries, saving you money

Frequently Asked Questions

What coverage is provided?

InsureShield protects against loss, damage and porch-pirated theft. The protection extends across multiple carriers using different modes of transport. For details, view the terms and conditions here.

How do I submit a claim?

Claims are easy to submit on ShipVista's online platform. You simply enter a few facts about the shipment, including the original Order ID, and click SUBMIT.

What documentation is needed for a claim?

You will need to provide proof of shipment and a copy of the invoice. Other documents may be required depending on the type of claim you have.

How much time does it take to get paid?

Usually just a few days, depending on the circumstance. Most InsureShield claims are paid in days rather than weeks, keeping your cash flowing and allowing you to reship a replacement to your customer.

How am I invoiced?

You will receive an invoice from ShipVista for both shipping and insurance coverage on the second of each month to the email address associated with your account. You can view your invoice once you log into the ShipVista website.

What forms of payment do you accept?

You can pay via American Express, MasterCard or Visa credit cards.

Who do I contact if I have more questions?

For general questions, you can call our toll free number at 855-434-3477 (Monday to Friday, 10:00 am to 7:30 pm EST) or email us at for any questions you may have. For questions about insurance, you can contact a licensed UPS Capital representative at

* Insurance coverage exclusions apply for certain commodities of used goods.
1) Figures based on aggregate insurance claim payment data and insured values collected by UPS Capital Insurance Agency, Inc. for the annual period ending December 31, 2021
2) Figures are based on active policies and associated shippers identified by UPS Capital Insurance Agency, Inc. as of September 29, 2021

Insurance coverage is underwritten by an authorized insurance company and issued through licensed insurance producers, including UPS Capital Insurance Agency, Inc. (“UPSCIA”), a subsidiary of UPS Capital Corporation (“UPS Capital”). The insurance company, UPSCIA and its licensed affiliates reserve the right to change or cancel the program at any time. You may be offered the opportunity to insure eligible shipments under a policy of insurance (the “Policy”) issued: (i) directly to you; (ii) to UPS Capital; or (iii) to the sender/ publisher of this communication. Where the Policy is issued to UPS Capital or such sender/publisher, such Policy extends coverage to your eligible shipments, but you are neither an insured nor an additional insured under such Policy. In the event of a loss covered under such Policy, any resulting claim payment shall be directed to you as a loss payee. Where insurance coverage is made available through a third-party platform, details regarding the terms and conditions of that coverage is provided by UPSCIA. This information does not in any way alter or amend the terms, limitations or exclusions of the applicable Policy and is intended only as a brief summary. Insurance coverage is not available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the applicable Policy.